Create a Salesforce Chatter Content Item

The OrchestraCMS Chatter content type includes seven content templates that let you add social interaction to your branded site by integrating Salesforce Chatter.

• User/Group Chatter Feed. Displays an individual user’s Chatter feed or a group’s Chatter feed.
• Content Chatter Feed. Adds a Chatter feed to a piece of content, such as an article, video, or image—any content that people might want to discuss using Chatter.
• Chatter Topic List. Displays topics in the form of a list or tag cloud.
• Topic Chatter Feed. Dynamically displays Chatter posts and comments that are associated with a specific topic.
• Chatter People List. Displays Chatter users in a list. The list can include all people or only people from a specified Chatter group.
• Chatter Group List. Displays a Chatter group. The Group List has a filter for: All Groups; My Groups; Active Groups; and Inactive Groups. The default filter is All Groups.
• Chatter People Detail. Displays the ability to include user name, user image, contact, contribution and About Me.
• Chatter Group Profile. Displays profile information for the group selected in the group list or feed.

Chatter content languages

Like all OrchestraCMS content, the Salesforce Chatter content type supports up to 20 languages with an OrchestraCMS Multilingual Sites license.

Site languages are managed in Setup under Manage Languages.

Chatter labels for English and nine other languages are automatically translated for you.

You can change the translation of one or more default Salesforce Chatter labels, or you can add a new language that is not available by default. In either case, you will first need to go to the Translation Workbench in Salesforce Setup and make sure it is enabled.

To change the translation of default Salesforce Chatter label

1. In Salesforce Setup, under App Setup, expand Create.
2. Click on Custom labels.
3. Under Packaged Translations, click on Override beside the custom label you’d like to change (for example, for French, the label “Commenter”) and add the required translation (for example, “Expliquer” rather than “Commenter”).

Display a Chatter feed for a topic

A topic feed page uses the Topic Chatter Feed content template to dynamically display the Chatter feed for a specific topic. When a user clicks on a topic in a Chatter feed, Chatter Topic list, or Chatter Topic tag cloud, he or she is directed to this page. The Topic Chatter Feed content item displays all the Chatter posts and comments that are associated with the selected topic.

Each instance of the User/Group Chatter Feed, Content Chatter Feed, and Chatter Topic List content templates can be associated with a topic feed page. If you disable Add Topics on an instance of the User/Group or Content Chatter Feed template, a topic feed page is not necessary in those cases, because topics are not displayed with the Chatter feed.

A single topic feed page can be used for all instances where one is required; however, you may want to create multiple pages to customize the other content that appears on the page. For example, the topic feed page that is associated with a specific group Chatter feed could contain other content that is relevant to members of the group.

To create a topic feed page, create a page as you normally would and add a content item that uses the Topic Chatter Feed content template.  

Use the Topic Chatter Feed content template

1. In the content editor, select which Chatter options you want to include in the feed. By default, all options are selected:
   • Post. Provides the ability to add a new post to a Chatter feed.
   • File. Provides the ability to attach a file to the Chatter feed.
   • Link. Provides the ability to attach a link to the Chatter feed.
   • Poll. Provides the ability to create and attach a poll to the Chatter feed.
   • Comment. Provides the ability to comment on a post in the Chatter feed.
   • Like. Provides the ability to “like” a post or comment.  
   • Share. Provides the ability to share a post.
   • Bookmark. Provides the ability to bookmark a post.
   • Delete. Provides the ability to delete a post. Users can delete their own posts and their own Chatter wall items, and Salesforce system administrators can also delete posts.
   • Add Topics. Displays topics with posts and provides the ability to add topics to posts. If this is disabled, topics previously added by selecting Add Topics do not display with the post. Topics added by hashtags are always displayed.
   • @mentions. When you select a people detail page, the @mention person or group name becomes a link to the defined people detail page.  
   • List Size. Provides the ability to determine the number of items to display per page (maximum 100) and the option to include a Show More button.
   • Page Linkage. Provides the ability to select the page containing the People Detail and Chatter Feed content items that the user will see when a user name, group name or topic is clicked in this feed.
2. Click Save.

Since the Topic Chatter Feed content template requires a user to click on a topic to determine which Chatter comments to display, you can’t preview a Topic Chatter Feed content item on its own.

If you are using the Harmony page templates to display the Topic Chatter Feed content template, we recommend that you use either the HarmonyFullWidth or the HarmonyTwoColumn page template. The columns in the HarmonyThreeColumn page template are too narrow to properly display a Chatter feed.

Preview a topic feed page

1. Preview a page that contains a Chatter feed, topic list, or tag cloud.
2. Click on a topic within the preview, and you will be directed to a preview of the topic feed page.

Display a Chatter feed for a group or individual

The User/Group Chatter Feed content template is used to add a Chatter feed for a group or an individual to a page. If you add a group Chatter feed, users who are signed in to the site only see the Chatter feed if they have permission to view the group in Salesforce. If you add an individual user’s Chatter feed, each user who is signed in to the site sees his or her personalized Chatter feed.

If you are using the Harmony page templates to display the Salesforce Chatter Feed content template, we recommend that you use either the HarmonyFullWidth or the HarmonyTwoColumn page template. The columns in the HarmonyThreeColumn page template are too narrow to properly display a Chatter feed.

Use the User/Group Chatter Feed content template

1. In the content editor, do one of the following to determine whether you want to display a group Chatter feed or a user’s Chatter feed:
   • Click to select This Chatter Group, and then choose a Chatter group from the list. Users who are signed in only see a group Chatter feed if they have permission to view the group in Salesforce.
   • Click to select A group ID defined by the URL parameter 'g'. Use with the user group feed to display the chatter feed for the group that was selected in the Group List or another chatter feed.
   • Click to select The logged in user’s. Users who are signed in see their own Chatter feed.
   • Click to select A user ID defined by the URL parameter ‘u’. Use with the user group feed to display the chatter feed for the user who was selected in the People List or another chatter feed.
2. Select which Chatter options you want to include in the feed. By default, all options are selected:
   • Post. Provides the ability to add new posts to the Chatter feed.
   • File. Provides the ability to attach files to the Chatter feed.
   • Link. Provides the ability to attach links to the Chatter feed.
   • Poll. Provides the ability to create and attach polls to the Chatter feed.
   • Comment. Provides the ability to comment on posts in the Chatter feed.
   • Like. Provides the ability to “like” posts and comments.  
   • Share. Provides the ability to share posts.
   • Bookmark. Provides the ability to bookmark posts.
   • Delete. Provides the ability to delete posts. Users can delete their own posts and their own Chatter wall items, and Salesforce system administrators can also delete posts.
   • Add Topics. Displays topics with posts and provides the ability to add topics to posts. If this is disabled, topics previously added by selecting Add Topics do not display with the post. Topics added by hashtags are always displayed.
   • @mentions. When you select a people detail page, the @mention person or group name becomes a link to the defined people detail page.  
   • List Size. Choose the number of items to display per page (maximum 100). Optionally, select Include Show More button.
3. Under Page Linkage:
   • Click in the Page box (User Profile Page; Group Feed Page; Topic Feed Page to open the Select Link dialog.  
   • From the Open In list, select the target destination for the link.
   • From the Link To list, select A page in this CMS.
   • Click in the Page box, and enter or select a topic feed page; if you have not created this page yet, click New to enter the Create New Page dialog. Click Select.
   • Click in the Page box, and enter or select a user profile page; if you have not created this page yet, click New to enter the Create New Page dialog. Click Select.
   • In the Actions panel, click Save.

Access a User Profile page from Chatter feeds

This feature helps to dynamically display chatter feed and profile information for a specific user. When the user clicks on a user name in chatter feed, the user is directed to the user profile page. The user profile page will display the chatter posts and comments and, optionally, user details, that are associated with the selected user.

To access the user profile page from the Chatter Feed template

1. Create a profile page.
2. On the profile page, add and edit the User/Group Chatter Feed content template.
3. Under User/Group Chatter Feed, choose A user ID defined by the URL parameter ‘u’.
4. Optionally, add and edit the People Detail content template.
   
5. Save.
6. Create a Chatter page.
7. On the Chatter page, add and edit the User/Group Chatter Feed content template.
8. Select a Profile page for Chatter User links (created in Step 1).
9. Save.

Add a Chatter feed to a content item

To encourage discussion around a specific piece of content, you can add a Chatter feed to a content item using the Content Chatter Feed content template. Within Salesforce, this Chatter feed is included on the individual record for the content item in the Content custom object; however, it is unusual for individual content records to be accessed directly through Salesforce.

Four steps to adding a Chatter feed to a piece of content

1. Add the Content Chatter Feed content template to the core and custom content types you want to be able to add Chatter feeds to. This is an administrative procedure that only needs to be completed once.
2. Associate the Content Chatter Feed template with the content item you want to add a Chatter feed to.
3. Configure the Content Chatter Feed template in the content editor.
4. Place two instances of the content item on a page: one using the content template that generates the actual piece of content in the way you want it to display, and one using the Content Chatter Feed template.

Add the Salesforce Chatter Content Feed template to a content type

1. In OrchestraCMS Setup, under Templates, click Content Types.
2. Click the name of the content type you want to add the Salesforce Chatter Content Feed content template to.
3. On the Edit Content Type page, click Add Templates.
4. In the Add Templates dialog, click to select the Content Chatter Feed content template, and then click OK.
5. Optionally, under the Auto Create column, click to select the check box next to Content Chatter Feed if you want every content item of that type to be assigned the Content Chatter Feed content template.
6. Click Save.

If Auto Create was not selected in the above procedure, you need to assign the Content Chatter Feed content template to each content item that you want to include a Chatter feed with.

Assign the Content Chatter Feed content template to an existing content item

1. In the Actions panel, expand Templates, add click Add a Template.
   
2.  In the Add Template dialog, click to select the Content Chatter Feed template, and then click OK.

After the Content Chatter Feed content template is added to a content item, you can configure it in the content editor.

If you are using the Harmony page templates to display the Content Chatter Feed content template, we recommend that you use either the HarmonyFullWidth or the HarmonyTwoColumn page template. The columns in the HarmonyThreeColumn page template are too narrow to properly display a Chatter feed.

Configure the Content Chatter Feed content template for a content item

1. Open the content item in the content editor.
2. On the Templates menu, click Content Chatter Feed.
3. Select which Chatter options you want to include in the feed. By default, all options are selected:
   • Follow. Provides the ability to follow a post in the Chatter feed.
   • Show followers. Provides the ability to view all users who are following a post. This can only be enabled if the Follow option is also enabled.  
   • Post. Provides the ability to add new posts to the Chatter feed.
   • File. Provides the ability to attach files to the Chatter feed.
   • Link. Provides the ability to attach links to the Chatter feed.
   • Poll. Provides the ability to create and attach polls to the Chatter feed.
   • Comment. Provides the ability to comment on posts in the Chatter feed.
   • Like. Provides the ability to “like” posts and comments.  
   • Bookmark. Provides the ability to bookmark posts.
   • Delete. Provides the ability to delete posts. Users can delete their own posts and their own Chatter wall items, and Salesforce system administrators can also delete posts.
   • Add Topics. Displays topics with posts and provides the ability to add topics to posts. If this is disabled, topics previously added by selecting Add Topics do not display with the post. Topics added by hashtags are always displayed.
   • @mentions. When you select a people detail page, the @mention person or group name becomes a link to the defined people detail page.  
   • List Size. Choose the number of items to display per page (maximum 100). The default is set at 25. Optionally, select Include Show More button.
4. Under Page Linkage:
   • Click in the Page box (User Profile Page; Group Feed Page; Topic Feed Page to open the Select Link dialog.  
   • From the Open In list, select the target destination for the link.
   • From the Link To list, select A page in this CMS.
   • Click in the Page box, and enter or select a topic feed page; if you have not created this page yet, click New to enter the Create New Page dialog. Click Select. For more information on creating a topic feed page, see "Requirements for Content Types" on page 7.
   • Click in the Page box, and enter or select a user profile page; if you have not created this page yet, click New to enter the Create New Page dialog. Click Select.
   • In the Actions panel, click Save.

If you do not specifically save the content with the Content Chatter Feed template displayed, the Chatter feed for the content will not be displayed when placed on a page.

For a content item to display with a Chatter feed on a page, you must place two instances of the content item on the page: one using the content template that generates the content, and one using the Content Chatter Feed template.

Display a topic list or tag cloud

You can display topics in a list or tag cloud using the Chatter Topic List content template. A Topic list is a list of topics that have seen a spike in activity over a short period of time, such as the topic being added more often to Chatter posts or people commenting on or “liking” posts that have the topic added.

The CSS for your site determines how topics are rendered on a page.

Use the Chatter Topic List content template

1. In the content editor, in the Title box, enter a title to appear with the topic list or clear the box if you do not want a title. By default, it is populated with “People talking about this,” which is the title that appears with trending topics in Salesforce.
2. By default, under Columns, Name and People Talking About This are selected. If you are presenting the topics in a tag cloud, we recommend that you do not display the number of people.
3. You also have the option to select Display Column Headings.
4. List Size: Enter the number of topics that you want to display, up to maximum of 100. By default, the number of topics is set to 25.
5. The Include pagination control, Include Search and Use Sorted By boxes are selected by default.
6. Under Page Linkage, Click in the Page box to open the Select Link dialog.
   • From the Open In list, select the target destination for the link.
   • From the Link To list, select A page in this CMS.
   • Click in the Page box, and enter or select a topic feed page; if you have not created this page yet, click New to enter the Create New Page dialog. Click Select.
7. In the Actions panel, click Save.

Display a Chatter People list

The Chatter People List content template is used to generate a searchable list of Chatter users.

From the list, you can follow or stop following other Chatter users and access the Chatter profile for each user by clicking on the user’s name. The People Detail content template contains a subset of the information found on the Chatter profile page in Salesforce:

• Name
• Photo
• Title
• Contact information
• Biography (“About Me”)
• Contribution statistics
• Follow status

If you are using the Harmony page templates to display the Chatter People List content template, we recommend that you use the HarmonyFullWidth page template. The columns in the HarmonyTwoColumn and HarmonyThreeColumn page templates are too narrow to properly display a Chatter People list.  

Use the Chatter People List content template

1. In the content editor, Name, Following and Display Column Headings are selected by default, but you can choose to deselect them.
2. Specify who you would like displayed in the People list:
   • People in this Chatter Group (Select Group)
   • People in the group defined by the URL parameter 'g'
   • All People (selected by default).
3.  List Size (maximum 100; 25 selected by default). Include pagination control is selected by default.
4. Include Search is selected by default.
5. Under Page Linkage, Click in the Page box to open the Select Link dialog.
   • From the Open In list, select the target destination for the link.
   • From the Link To list, select A page in this CMS.
   • Click in the Page box, and enter or select a topic feed page; if you have not created this page yet, click New to enter the Create New Page dialog. Click Select.
6. In the Actions panel, click Save.

Display a Chatter Group List

The Chatter Group List content template is used to generate a searchable list of Chatter groups.

From the list, you can include All Groups, My Groups, Active Groups, and Inactive Groups.

Use the Chatter Group List content template

1. In the content editor, in the Title box, enter a title to appear with the group list, or leave it blank.
2. Optionally, choose under columns, Group, Last Activity, Membership, Display Column Headings.
3.  List Size (maximum 100; 25 selected by default). Include pagination control is selected by default.
4. Include Search is selected by default.
5. Under Filtering and Sorting, Use side bar is selected by default. Optionally, you can display a selected filter as a title. (This would override the original Title.)
6. Specify Filter Values. You can include All Files or any of the Groups (All Groups, My Groups, Archived Groups, Not Archived Groups) or name one as the Default.
7. Under Page Linkage, click in the Page box to select the page that conatins the Chatter Feed content item. It will display the Chatter comments tagged with the selected group.
   • From the Open In list, select the target destination for the link.
   • From the Link To list, select A page in this CMS.
   • Click in the Page box, and enter or select a topic feed page; if you have not created this page yet, click New to enter the Create New Page dialog. Click Select.
8. Under Page Linkage, click in the page box to select the page that contains the User Profile content item. It will display the profile for the selected user.
   • From the Open In list, select the target destination for the link.
   • From the Link To list, select A page in this CMS.
   • Click in the Page box, and enter or select a topic feed page; if you have not created this page yet, click New to enter the Create New Page dialog. Click Select.
9. In the Actions panel, click Save.

Display Chatter People Detail

The Chatter People Detail content template displays the user's profile information in Chatter groups. You can choose to display User name, User image, Contact, Contribution, About Me.

Display Chatter Group Profile

The Chatter Group Profile is a content template that displays:

• Group Name
• Group Image
• Description
• Membership status
• Members
• Group files
  

Use Chatter on your live site

After you have added Chatter feeds to pages and published them to your site, authenticated users can use Chatter on your live site. Posts and comments made on a Chatter feed from within your branded site are reflected in the Salesforce interface and vice versa.

The features available in Chatter on your OrchestraCMS site are similar to the features available in Chatter from within your Salesforce organization. Features available for a specific Chatter feed are dependent on the options enabled in the content editor, such as commenting, attaching files, attaching links, etc.  

View more Chatter posts

By default, a Chatter feed on an OrchestraCMS page shows the most recent posts. By default, this number is set at 25, up to a maximum of 100. If there are more than the specified posts in the feed, a Show More button can be included with the feed. This button loads the next set of most recent posts, and users can continue using this button to view as many historical posts as required.

Follow a Chatter feed

You can follow the Chatter feed associated with a specific piece of content, and you will be automatically notified of updates to the feed. Your personalized Chatter feed displays updates to other Chatter feeds that you follow. Depending on your Salesforce settings, you may also receive an email notification when a Chatter feed that you follow is updated.

To follow a Chatter feed

• Click Follow next to the feed.

The placement of the follow link depends on the styles applied to your site.

If the option to show followers is enabled, you can see who else is following the content Chatter feed.

Post to a Chatter feed

Write a post to share information, collaborate with colleagues, or comment on a piece of content. Posts can be up to 5,000 characters long.

To make a post on a Chatter feed

1. At the top of the Chatter feed, click in the text box under the Post tab.
2. Type your post in the text box.
3. If the post is on your personal Chatter feed, select one of the following options below the text box:
   • My Followers to publish the post to your profile. All of your followers see the post in their personal Chatter feeds, and all internal users will be able to see the post on your Salesforce profile page.
   • A Group to publish the post to a group Chatter feed. You are also required to select the group when you choose this option. You can only select a group that you are a member of. If it is a private group, only members of the group can see the post; they see it in their personal Chatter feeds and in the group Chatter feed. If it is a public group, anyone can see the post from the group Chatter feed.
4. Click Share.

Attach a file to a Chatter feed

You can share a file from Salesforce with others by attaching it to a Chatter feed. Attaching a file from a group or library creates a reference to the file, so any updates made to the file will be reflected in the Chatter feed. All file types are accepted, and the maximum file size is 2GB.

You can attach the following types of files to a Chatter feed:

• Files that you have access to through Chatter, including files that have been shared with you, files that you are following, files in your Chatter groups, and files that have been attached by other people in any public group Chatter feed.
• Files that you have uploaded on the Salesforce Files page.
• Files that you have access to through Salesforce CRM Content libraries. Only libraries that you are a member of and where Attach or Share Content or Manage Library is selected in the library permissions definition you are assigned to are available to attach.
• Files from your local computer.

If you are using Internet Explorer 11 or below, your file uploads will be restricted to 10MB. With any other browser, you will be able to upload up to 2GB.

You can’t attach the following types of files to a Chatter feed:

• Files from the OrchestraCMS media library
• Links attached to posts in Chatter
• Files from Google Docs
• Documents from the Documents tab in Salesforce
• Attachments from the Notes and Attachments related list in Salesforce

To attach a file to a Chatter feed

1. At the top of the Chatter feed, click the File tab.
2. Click Select a file from Salesforce.
3. In the Select a file to attach dialog, locate the file and click Attach.
4. Click in the text box and enter some information about the file.
5. If the post is on your personal Chatter feed, select one of the following options below the text box:
   • My Followers to publish the post to your profile. All of your followers see the post in their personal Chatter feeds, and all internal users will be able to see the post on your Salesforce profile page.
   • A Group to publish the post to a group Chatter feed. You are also required to select the group when you choose this option. You can only select a group that you are a member of. If it is a private group, only members of the group can see the post; they see it in their personal Chatter feeds and in the group Chatter feed. If it is a public group, anyone can see the post from the group Chatter feed.
6. Click Share.

To remove a file from a Chatter feed, you must delete its post.

Attach a link to a Chatter feed

You can share a link with other people by attaching it to a Chatter feed.

To attach a link to a Chatter feed

1. At the top of the Chatter feed, click the Link tab.
2. In the Link URL box, enter the URL for the link.
3. In the Link Name box, enter a name for the link. This text becomes a link that is displayed with the URL.  
4. Click in the text box and enter some information about the link.
5. If the post is on your personal Chatter feed, select one of the following options below the text box:
   • My Followers to publish the post to your profile. All of your followers see the post in their personal Chatter feeds, and all internal users will be able to see the post on your Salesforce profile page.
   • A Group to publish the post to a group Chatter feed. You are also required to select the group when you choose this option. You can only select a group that you are a member of. If it is a private group, only members of the group can see the post; they see it in their personal Chatter feeds and in the group Chatter feed. If it is a public group, anyone can see the post from the group Chatter feed.
6. Click Share.
7. To remove a link from a Chatter feed, you must delete its post.

Attach a poll to a Chatter feed

You can create and post a poll directly from a Chatter feed. Polls are an easy way to gather the opinions of people in your organization.

When you create a poll, consider the following:

• Anyone with access to the Chatter feed can vote in the poll. If you want to limit who has access to a poll, you should post the poll to a private Chatter group, and only members of that group will be able to participate in the poll.  
• A poll can have up to 10 choices.
• A person can only select one choice in a poll, but the vote can be changed.
• Polls are anonymous. You can only see how many people have voted.

To create and attach a poll to a Chatter feed

1. At the top of the Chatter feed, click the Poll tab.
2. Click in the text box and enter your poll question.
3. Next to Choice 1, enter the first choice for the poll, and continue adding up to 10 choices until the poll is complete. A poll requires at least two choices; click Add more choices to add choices, or click the remove icon next to a choice to remove it from the poll (you can’t remove the first or second choice).
4. If the post is on your personal Chatter feed, select one of the following options below the text box:
   • My Followers to publish the post to your profile. All of your followers see the post in their personal Chatter feeds, and all internal users will be able to see the post on your Salesforce profile page.
   • A Group to publish the post to a group Chatter feed. You are also required to select the group when you choose this option. You can only select a group that you are a member of. If it is a private group, only members of the group can see the post; they see it in their personal Chatter feeds and in the group Chatter feed. If it is a public group, anyone can see the post from the group Chatter feed.
5. Click Share.

To vote in a poll

• Select your choice, and then click Vote. The post will show the current results of the poll.

To change your vote

• Click Change Vote, select your new choice, and click Vote.

Comment on a Chatter post

You can comment on a post to create or participate in a conversation about the subject of the post. Comments can be up to 5,000 characters long.

To comment on a Chatter post

1. Below a post, click Comment.
2. Click in the text box and enter your comment.
3. Optionally, to attach a file to your comment, click Select a file. In Select a file to attach dialog, locate the file and click Attach.
4. Click Comment.

Like a Chatter post or comment

You can like Chatter posts and comments to show support and receive email notifications when other people comment on the post, provided that Chatter email notifications are enabled.

To like a Chatter post or comment

• Below a post or comment, click Like.

Share a Chatter post

You can share public Chatter posts with your own followers or a Chatter group that you belong to. When you share a post, the original post and any associated files or attachments are shared, but none of the comments or “likes” are shared.

To share a Chatter post

1. Below a post, click Share.
2. In the Share Feed Item dialog, specify who you want to share the post with:
   • My Followers. Share the post on your profile. All of your followers see the post in their personal Chatter feeds, and all internal users will be able to see the post on your Salesforce profile page.
   • A Group. Share the post with a group Chatter feed. You are also required to select the group when you choose this option. You can only select a group that you are a member of. If it is a private group, only members of the group can see the post; they see it in their personal Chatter feeds and in the group Chatter feed. If it is a public group, anyone can see the post from the group Chatter feed.
3. Click Share.

Bookmark a Chatter post

Bookmarks let you keep track of Chatter posts you are interested in. By default, you receive an email notification when someone comments on a post you have bookmarked, unless your organization does not have Chatter email notifications enabled.

Your bookmarked posts can be accessed from your Salesforce Chatter wall by clicking Bookmarked on the left sidebar.

To bookmark a Chatter post

• Click the options icon next to the post you want to bookmark, and then click Bookmark.

The bookmark icon displays next to the post to indicate that you have bookmarked it.

To remove a bookmark from a Chatter post

• Click the options icon next to the post you want to remove the bookmark from, and then click Remove Bookmark.

Add topics to a Chatter post

You can use topics to organize posts. People can access Chatter posts by topic, which lets them view related information all at once. You can add a topic to any Chatter post that you have access to, not just your own posts.

To add a topic to a Chatter post

1. Click the options icon next to the Chatter post, and then click Add Topics.
2. In the topic text box, start typing your topic. As you type, you can pick a topic from the list of suggestions or continue typing to create a new topic. You can enter multiple topics by separating them with a comma.
3. Click Done.

When a topic is added to a post, it becomes a link that directs to a page that lists all of the Chatter posts that have been associated with that topic. This page must contain a Salesforce Chatter Topic Feed content item, and the page must be associated with the originating Chatter feed content item. You can also add topics by using hashtags.

Delete a Chatter post

You can only delete your own Chatter posts. When you delete a post, all of the comments associated with the post are also deleted. If the post contains a file, the file is not deleted from its original source.

To delete a Chatter post

• Click the options icon next to the Chatter post, and then click Delete.